Understand why they are really here.
Understand their pain, fear, and let them know they aren’t judged, but are accepted.
Understand what will they be losing if they don't succeed.
– Why did you start? Why is now the right time?
– What does success look like for you - daily/weekly basis.
– What is your definition of a successful workout
– What did your best workout feel like?
Open with outcome of the call:
1. First, I want to ensure that I am ultra clear on your goals:
Any specific needs/wants and why this is important to you.
2. Second, I want to get to know everything I can about you so I can:
– Identify the best plan of attack
– Understand any potential roadblocks
– Uncover obstacles or limitations.
3. Third, I want to be clear on:
– How I can most effectively support you
– What you want support with
– What you expect from our time together
– How I can do my best to deliver it
– I want to know how I can most effectively help you win!
4. I want to establish:
– A clear cadence of communication
– Mutual expectations so we can avoid any
– Miscommunication and be sure we win during our time together.
5. Lastly, ULTIMATELY:
– Answer any questions you may have so you can feel great about working together for the next few months and beyond. Does that sound like a plan?
Explain that you will be asking very specific questions and taking notes along the way so if I break conversation or look off screen this is why.